Through our management’s years of experience, we have developed a supervision program to ensure that our high-quality services are delivered with client satisfaction. As part of our commitment to excellent service, our Field Supervisors regularly visit the secured site to ensure you are getting the service you are paying for. Field Supervisors participate in weekly post meetings working closely with post commanders or site supervisors in an open discussion format evaluating the level of service. As a result, our security teams develop a greater understanding of each other and account operations developing productive working relations. Our general outline of supervisor procedures is as follows:
On-site specific orders will be reviewed by our management and updated quarterly pending your final approval.
Each officer on every shift is required to maintain a daily activity report available for your review.
Maintain incident report(s) should an emergency or special incidents occur.
Regular unannounced inspections by the off-site supervisor.
On-site training conducted as required. Client contact by our security team.
Utilize cellular telephones, mobile radios, alphanumeric pagers and land telephones to expedite our communication.
All of our supervisory personnel are in contact with our offices by way of our electronic paging system and a 24-hour communication capability. They provide regular support to security officers as well as make surprise visits frequently to ensure that post orders are being carried out in a professional manner.
Dispatch & Monitoring 24-hours a Day: Our dispatchers working the Central Station are highly trained in the various functions of their job, from the utilization of the computer and electronic equipment to alarm response procedures and public relations. Property Security Services, Inc maintains a complement of dispatchers on duty 24 hours a day. Dispatchers are continually monitoring Security Officer’s activity regarding:
- Checking On/Off Duty
- Time Checks
- Incident Data Entries
- Check Station Activities
- Supervision Inspections
- Local authority notification, as needed
- Security Officer requests for assistance
- Alarm Response
- Vehicle Patrol Check
- Equipment Accountability